Increase Patient Satisfaction.

Streamline Practice Workflows.

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Our Virtual Assistants help drive patient satisfaction and boost profitability of medical, dental, and healthcare practice owners

They are trained healthcare industry professionals capable of efficiently handling a wide variety of tasks ranging from: answering patient calls to live scribing to insurance verification to collections to after office call

For Office Admin Activities

Improve Practice Workflows. Increase Patient Satisfaction.

• Receive calls from patients and schedule them according to rules from provider
• Verify insurances and notify front office of the amount to collect (including copays, deductible, coinsurance and past balance)
• Outbound and Inbound referral including finding specialists/imaging companies in patient’s network, completing prior authorization (if needed) and following up after patient’s visit
• Processing scans/faxes and attaching them to the correct patient under the correct categories
• Satisfies insurance requests for request records of patients
• Reduce no-shows by confirming appointments for patients scheduled and following up to reschedule as necessary
• Process to clear all incoming emails, texts or voicemails from patients, vendors, insurances or another doctor’s office
• Charts the conversation between provider and patient to help create plan of care and reducing data entry by providers

For Medical & Clinical Activities

Build your business with data you can trust

• Scribe via Video Conferencing, phone, or any platform of your choice. Manage prescription refills as dictated by the provider
• Outbound and Inbound referral including finding specialists/imaging companies in patient’s network, completing prior authorization (if needed) and following up after patient’s visit
• Charts the conversation between provider and patient to help create plan of care and reducing data entry by providers
• Review patient’s previous encounters to identify quality gaps and alert provider to address them during the upcoming visit with patient
• Coordinate with lab companies any addition or deletion of tests to the doctor’s order after requisition have been sent
• Field simple medical questions from patient and follow-up on patient progress from treatment, appointment, medication and order

Tech-Enabled Virtual Assistants

Best-In-Class Outsourced Services Assisted By Automation